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Frequently asked questions
Faq
What happens in case of cancellation?
For all bookings in mobile homes or bungalows, with a minimum stay of 7 nights, an insurance policy is included, allowing you to travel with no worries.
If the reasons for cancellation are not covered by the insurance policy, upon written cancellation no later than 7 days prior to the date of arrival, a refund of the amount paid net of €80.00 handling fee is given.
For short stays in a mobile home or bungalow, a voucher will be issued to enjoy the vacation at another time.
For reservations in pitches, a written cancellation no later than 7 days prior to the date of arrival is required and a refund of the amount paid net of €40.00 handling fee will be given. Alternatively, a voucher will be issued.
If the reasons for cancellation are not covered by the insurance policy, upon written cancellation no later than 7 days prior to the date of arrival, a refund of the amount paid net of €80.00 handling fee is given.
For short stays in a mobile home or bungalow, a voucher will be issued to enjoy the vacation at another time.
For reservations in pitches, a written cancellation no later than 7 days prior to the date of arrival is required and a refund of the amount paid net of €40.00 handling fee will be given. Alternatively, a voucher will be issued.
What are the check-in and check-out times?
For the accommodation units, check-in is possible from 11 a.m. on the day of your arrival.
From that time, you will be able to access all the services of the campground. You will get the keys to the accommodation unit from 4 p.m.: if you wish to access earlier, you can book early check-in.
On the day of departure, the housing unit must be vacated by 10:00 a.m.
If you are traveling with pets, an appointment should be made with the front desk before check-out to inspect the accommodation unit.
Access to the pitch is allowed from 12 p.m. Likewise, it will be possible to stay until that time on the day of departure.
From that time, you will be able to access all the services of the campground. You will get the keys to the accommodation unit from 4 p.m.: if you wish to access earlier, you can book early check-in.
On the day of departure, the housing unit must be vacated by 10:00 a.m.
If you are traveling with pets, an appointment should be made with the front desk before check-out to inspect the accommodation unit.
Access to the pitch is allowed from 12 p.m. Likewise, it will be possible to stay until that time on the day of departure.
Is the parking space included?
Of course! All mobile homes and bungalows have a reserved parking space.
If you are traveling in a caravan, RV or with a tent, you can park directly on the pitch.
If you are traveling in a caravan, RV or with a tent, you can park directly on the pitch.
Do you have a shuttle?
Yes! Our shuttle bus takes you to the Canal Port of Cesenatico every evening.
It is active from June to September.
This way, you will be able to take a walk around the town center without moving your car!
It is active from June to September.
This way, you will be able to take a walk around the town center without moving your car!
Is linen included in the mobile home?
Yes, if you book directly on our website, you will find bed linen and towels in the accommodation.
Linen will be changed if you stay a minimum of 14 nights.
Linen will be changed if you stay a minimum of 14 nights.
Can I have a crib and high chair?
Upon request, it is possible to have them in your accommodation when you arrive, free of charge.
When do I have to pay for my vacation?
A deposit is required at the time of booking for confirmation.
The final payment is required within 12 days before the date of your arrival.
The final payment is required within 12 days before the date of your arrival.
Can I enter my information before arrival?
Sure, you will receive an e-mail reminder with a link to the private area where you can register.
Are there any quiet hours?
Quiet hours are from 2 p.m. to 4 p.m. and from midnight to 7 a.m.
It is possible to return to the campsite with your car by midnight.
In case you return to the campsite during the quiet hours at night, you may park your car in the parking lot outside the campsite.
At all times, it is not possible to exceed the speed of 10 km/h within the campground.
It is possible to return to the campsite with your car by midnight.
In case you return to the campsite during the quiet hours at night, you may park your car in the parking lot outside the campsite.
At all times, it is not possible to exceed the speed of 10 km/h within the campground.
Can I find gluten-free products within the campground?
The most common gluten-free products are available at the market of the campsite.
Moreover, restaurants can prepare meals for people with celiac disease upon advance notice.
Moreover, restaurants can prepare meals for people with celiac disease upon advance notice.
Do I have to pay for the sunbeds and beach umbrellas at the pool?
Beach umbrellas are free for all guests, while sunbeds are available for a fee.
What will I find when I first arrive at my mobile home/bungalow?
To find out everything that is already provided – and therefore that you don't have to put in your bag – click on the "Equipment List" button on the page of the accommodation you have chosen